Shipping Policy
Shipping FAQs
What Shipping Methods Are Available?
We offer worldwide shipping with DHL Express Shipment & Singpost Standard Shipment for International & Local Customers.
Do You Ship Internationally?
Rest assured that we cover majority of the areas with our shipping types.
How Long Will It Take To Get My Package?
1.1 Singpost Standard Shipment
An estimated of delivery timeframe is within 3 to 4 weeks excluding weekends.
1.2 DHL Express Shipment
An estimated of delivery timeframe is within 2 to 6 days weeks excluding weekends.
Singpost Standard Shipment - Package Stuck at Customs
For quicker response, you're recommended to contact your local courier facility for immediate update. Alternatively, contact us via email at ➡️ weez.colsg@gmail.com with your order number and tracking number.
Response time from local postal office takes around 3 to 7 days for package tracing.
For U.S Customers
Singpost partners with USPS for package handling. We're unable to further track on package movement upon arrival at your local facility.
For immediate response, it is recommended that you contact USPS directly with the same tracking number provided.
How much is DHL Shipping fee?
DHL live shipping rates are viewable upon checkout.
Free DHL Express Shipping Eligibility
*For Orders amounting $220USD ($290SGD) and above, you're qualified for Free DHL Shipping upon checkout.exclusions applies
Why am i not eligible for Free DHL Express Shipping even fulfilling the total amount of $220USD?
An extra surcharge is revised with your current address due to distance coverage by DHL.
*For Orders amounting $349USD ($471SGD) and above, you're qualified for Free DHL Shipping upon checkout.
This applies to Middle East, Meixco & South Dakota Customers. List is not comprehensive and subjected to case basis.
Do you ship to P.O Boxes?
P.O Box Address are not supported for shipping, we are not held liable for lost shipments or return shipments incurred in additional costs.
Are VAT rates included?
We do not cover VAT rates and are borne by customers upon package arrival at your local customs.
